Relax and Enjoy Our Professional Customer Service

We are committed to making your collision repair experience as positive and painless as possible.  Relax and leave all the details up to our friendly staff and their professional expertise.

Our FIRST Priority Is To Take Car of YOU…

Damaged Vehicle Pick-Up (24 Hour Towing Service)

We will never leave you stranded…weekdays, weekends or after-hours.  We will pick up your damaged vehicle and make arrangements to get you home safely.  Simply call our Towing Service “HOT-LINE” Number for immediate assistance.

Vehicle Pick-Up and Delivery Service

We value our customer’s time and therefore provide a service to pickup your vehicle at home or work and deliver it back to you after we have completed the repairs.

Mobile Estimate Service

Can’t make it to us?  Let our professional MOBILE ESTIMATOR come to you!  The entire claim process can be handled on site, making it completely hassle-free for the customer.  (Applies to qualifying customers only.)

Transport and Rental Car Arrangements

When dropping your vehicle off at our location, our friendly staff will be happy to make transport arrangements to get you back home or to work in our shuttle vehicle.  We have also established preferred service arrangements with well-known rental car companies.  Let our professional staff take care of all your rental car arrangements.

We Will Process Your Claim, With The Insurance Carrier

Let our skilled staff help you in expediting your paperwork and help you through the insurance claim process.  We service all insurance companies and through our established relationship with them, we are able to provide you with the high-quality service you deserve.

Then We Take Care Of Your Car!

We Use Advanced Repair Technologies and Repair Equipment

Advances in vehicle design and technology continues to grow in our industry.  We have invested in computerized repair and refinishing systems and tooled with the latest sophisticated equipment to properly repair composites, high strength steel, aluminum, safety systems and on-board computers to ensure a quality repair to your vehicle.

Skilled and Fully Trained Technicians

We employ highly qualifies technicians to perform the complex structural, mechanic, body and refinish work required to meet industry repair quality standards.  Our technicians are fully trained on a continual basis on the latest technology and up-to-date repair processes.

Repair Status-Update Calls

Your estimator will provide you with a status update on the repairs to your vehicle twice a week.  We are able to do this by phone or e-mail – whichever method is more convenient for you.

Timely Repairs

Our skilled estimators are trained to write detailed and thorough estimates, which allow them to capture all visible damage needed for repairs and parts required to restore your vehicle to its “Pre-Accident” Condition.  This procedure allows them to project a realistic “Estimated Completion Date” for repairs to your vehicle.

Warranty On Our Workmanship

We will provide you with a written Limited Lifetime Warranty.  All materials and body work workmanship provided by Avalon Collision Center, Inc., are guaranteed against defect for as long as you own the vehicle.  Paint is guaranteed against defects in the materials and workmanship.  Mechanical parts; new or used, will be guaranteed against defect in materials or workmanship for the term of the manufacturer’s warranty to Avalon Collision Center, Inc. (generally one (1) year).  The above warranties are in lieu of any and all other warranties, expressed or implied.